Product help
Get help with vendor reviews, source notes, review records, and workspace access.
VeraCore support
Help for setup, billing, and vendor review workflows.
Use support for account access, workspace setup, plan questions, review generation problems, and source-backed workflow questions.
Contact support
For now, use email while the in-app support flow is built.
Do not send API keys, payment details, client confidential materials, or privileged information by email.
Billing help
Questions about plans, checkout, workspace provisioning, or subscription status.
Report an issue
Share bugs, confusing review outputs, UI problems, or account access issues.
Review workflow guidance
Understand how to use VeraCore as review support without treating it as legal advice.
FAQ
Common support questions
Does account creation unlock the product?
No. Access requires a signed-in user, workspace membership, an allowed role, and an active or trialing billing status.
Does VeraCore approve or reject vendors?
No. VeraCore provides source-backed review support. Human reviewers make final decisions.
Can VeraCore review private vendor files?
The secure Vendor Source Library is planned after this public UI polish phase. For now, source notes and URLs support the review flow.
What should I include in a support request?
Include the page, browser, what you expected, what happened, and whether the issue affects billing, login, or review generation.